WI DHS - Adult Protective Services
2024 | Tyler Technologies
The Client
The Wisconsin Department of Health Services (DHS) Bureau of Aging and Disability Resources is a state division that manages programs and policies aimed at supporting older adults and people with disabilities. Their primary focus is to help these individuals live as independently as possible, providing services such as long-term care support, resource coordination, and access to community-based programs that improve quality of life, health, and safety for Wisconsin residents.
Keywords
Web / UI / UX / Branding / Development
The Objective
The primary objective was to modernize the existing reporting system by integrating current application features with enhanced reporting capabilities, directly supporting more effective and data-driven county operations.
The Solution
I led the UX research and design strategy to modernize this platform, leveraging the design system established for SOS Record Services to ensure consistency and efficiency. By mapping and improving complex incident workflows, I delivered a responsive, accessible, and user-friendly web application featuring robust role-based access control, secure document management, and dynamic form validation.
